
eCommerce Personalization Trends To Watch Out For


“Bharat ki zubaan mein bolo tabhi brand dil mein utrega.”
Kal ek aisi awaaz khamosh ho gayi jo chaar dashakon tak Indian advertising ka sur set karti rahi. Ogilvy ne apne dil se nikli Hindi tribute mein likha, “Piyush, kaash aap yeh bhi sikha ke jaate ki yeh ad hum kaise likhen.” Woh line hi batati hai ki Piyush Pandey sirf ek creative nahin, ek school the.
Is blog ka maksad unki zindagi, kaam aur soch ko simple, conversational tareeke se sametna hai, taaki jo bhi founder, marketer, ya D2C operator isse padhe, woh kuch aisa lekar nikle jo seedha commerce tak pahunchta ho.
1955 mein Jaipur mein janme Piyush Pandey ne zindagi ki shuruaat ad-world se nahi ki thi. Pehle Rajasthan ke liye Ranji Trophy mein wicketkeeper-batsman rahe; phir Kolkata mein tea-taster (Goodricke Group) ki job ki, jahan taste, observation aur patience jaisi habits wahiin se bani. 1982 mein woh Ogilvy & Mather India (aaj Ogilvy India) join kar gaye, pehle account side par, phir creative ki command sambhali.
1990s–2010s ke beech unhone Ogilvy India ko desi insight-led storytelling ka powerhouse bana diya. 2019 mein woh Worldwide Chief Creative Officer bane; India mein Executive Chairman ke roop mein ad industry ko guide karte rahe. Padma Shri (2016), aur LIA Legend Award (2024) jaise samman unki legacy ko seal karte hain.
Pandey sahab ka sabse bada contribution yeh tha ki unhone Indian ads ko desi dil, desi zubaan aur desi humour diya. Unhone English ke “aspirational gloss” ko hata kar Bharat ki boli ko advertising ki language of success bana diya, aisa content jo log dekhte hi apna maan lete hain.
“Mile Sur Mera Tumhara” (1988) – ek national-integration anthem jiske lyrics Piyush Pandey ne likhe. Is film ne humein yeh yaad dilaya ki alag-alag boli ki dhun ek hi desi sur mein mil sakti hai.
Fevicol / Fevikwik – “mazboot jod” ki duniya jahan insight simple tha: Hindustan mein jugaad aur bonding dono strong hote hain, isse product truth ko mazedaar tareeke se life mili.
Cadbury Dairy Milk (“Kuch Khaas Hai”, “Pappu Pass Ho Gaya”) – celebration ko “bachchon ki chocolate” se nikaal kar sabki khushi ka token bana diya.
Asian Paints (“Har Ghar Kuch Kehta Hai”) – ghar ko product category se utha kar memories & emotions ki category mein la diya. (Context on Pandey’s “Bharat-first” approach).
“Do Boond Zindagi Ki” – polio awareness ko simple, repeatable line di jo gaon-gaon tak pahunchi.
Pond’s “Googly Woogly Woosh” – mnemonic ban gaya; sound, texture aur aww-factor ka textbook use.
2014 BJP slogan – “Abki Baar, Modi Sarkar.” Jo line chai tapri se TV studio tak goonj ban gayi, political communication mein advertising ka naya benchmark set kiya.
MP Tourism – “MP mein dil hua bachcha sa” se lekar naye campaigns tak, celebs ke bina state ki inherent charm ko hero banaya.
Footnote: In campaigns jaise Vodafone Zoozoos ya Pug, leadership level par Ogilvy ke creative eco-system ko Piyush ne nurture kiya, unhone teams ko aise ideas chase karne diya jo desh ki coffee-table par baat ban jaaye.
Piyush ki strategy koi complicated framework nahi thi. Unki baat teen lines mein samajh lo, aur apne e-commerce/brand mein apply karo:
Piyush ko dekh kar lagta tha ki Indian consumer “TG” nahi, “insaan” hai, uski hansi, uske dard, uske ghar ki rangeen diwaarein. Shayad isi liye unke ads sell bhi karte the aur smile bhi dete the.
Aaj jab performance marketers ROAS aur CAC ki spreadsheets dekh rahe hote hain, Pandey-school ek reminder deta hai: brand ka dil mazboot hoga tabhi sales ki haddiyan banti hain. Desi soch + disciplined craft = commerce.
Quick Timeline
Aise small steps milkar wohi bada compounding banate hain jise Pandey sahab “yaad rehne wali baat” kehte.
Piyush Pandey ne Indian advertising ko imported sheen se indigenous shine tak la diya. Unka kamaal yeh tha ki woh “consumers” ko “log” mante the, aur jab aap logon se baat karte ho, toh woh aapke brand se baat karte rehte hain… saalon tak.
Shukriya, Piyush. Aapne humein sikhaya idea ko kam chalana padta hai, agar insaan ko zyada samjha ho.
